Tedboy Club - Terms & Conditions

TEDBOY CLUB MEMBERSHIP PROGRAMME

PLEASE READ THESE TERMS OF USE FOR TEDBOY CLUB MEMBERSHIP PROGRAMME (MALAYSIA) CAREFULLY. BY ACCESSING OR USING THIS PROMOTIONAL PROGRAM, YOU AGREE TO BE BOUND BY THE TERMS DESCRIBED HEREIN AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT PARTICIPATE IN THIS PROGRAM.

These Terms of Use apply t
o your access to, and participation in, the Tedboy Club Membership Programme (“Tedboy Club”) programme which is operated by Tedboy Bakery (“Tedboy Bakery”), licensee of Uniqbe Bakery Sdn Bhd in Malaysia. These Terms of Use do not alter in any way the terms or conditions of any other agreement you may have with Tedboy Bakery for products, services or otherwise. Tedboy Bakery reserves the right to change, modify and/or eliminate the Tedboy Club and/or these terms of Use or any policy, FAQ, or guideline pertaining Tedboy Club at any time and in its sole discretion. Any changes or modifications will be effective immediately upon posting the revisions to www.tedboy.com, and you waive any right you may have to receive specific notice of such changes or modifications. Your participation in the Tedboy Club. Use and any such changes or modifications; therefore, you should review these terms of Use and applicable policies frequently to understand the terms and conditions apply to Tedboy Club. if you do not agree to the Terms of Use, you must stop participating in Tedboy Club.

The programme may only be used by individual aged 15 years or older. If the User is under the age of 15 years, User should review these Terms with User’s parent of guardian to make sure the User and User’s parent or guardian understand them.

Please read the Privacy Policy carefully to understand how Tedboy Bakery collects, uses and discloses information about its customers. The Tedboy Club programme is one way in which Tedboy Bakery endeavors to reward and thank loyal customers for patronising at Tedboy Bakery and Tedboy Express outlets. To enroll in Tedboy Club and receive programme benefits, you will first need to approach our outlet cashier counters and provide your details to register a membership account.

The registration process may require that you provide certain personal information using our system, including: Full Name, Valid Mobile Number and Email Address (required in order to receive all eligible Rewards) and birthday. 

Tedboy Club benefits are determined based on the amount of “spending” you make and the number of “Points” that you earn through your spending with your registered membership in participating Tedboy Bakery and Express outlets in Malaysia. For each qualified purchase in which you spend with your registered membership in participating Tedboy Bakery and Express outlets in Malaysia, you will receive one (1) “Point” for each RM1 spent with your registered membership. Please note that “Points” accumulated will only be valid during the twelve (12) month period from the date when you earned the particular “Points”. For example: You earned 10 points on 1st January 2017, which means those 10 points will expire on 31st December 2017. Upon reaching expiry, unused points will be deducted from your membership account.

There are no membership fees associated with Tedboy Club Membership Programme. Tedboy Bakery may introduce promotion programmes relating to Tedboy Club Membership Programme whereby these Terms of Use may be varied as applicable to such programmes. Your Points, benefits, registered membership, and your account under the Tedboy Club program are personal to you and may not be sold, transferred or assigned to, or shared with family, friends or others.

Tedboy Bakery reserves the right to terminate your account and/or your participation in Tedboy Club if Tedboy Bakery determines in its sole discretion that you have violated these Terms of Use, or that the use of your account is unauthorized, fraudulent or otherwise unlawful. In case of any conflict between the provisions of the English version of these Terms of Use and those of any other language version, the English version will prevail. Tedboy Bakery reserves the right to terminate, discontinue, modify or cancel the Tedboy Club program at any time and in its sole discretion by posting the revisions to www.tedboy.com without giving specific notice to you.

 
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Tedboy Club Terms & Conditions
 
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IMPORTANT -- PLEASE READ: The following Tedboy Club Agreement describes the terms and conditions that apply to the stored value account of your membership. This agreement is divided into two parts. Part One describes the terms that apply generally to the membership account. Part Two contains important legal terms and conditions.

YOUR USE OF YOUR TEDBOY CLUB MEMBERSHIP IS GOVERNED BY THE TERMS OF THIS AGREEMENT. PLEASE ENSURE THAT YOU HAVE READ AND UNDERSTOOD THESE TERMS BEFORE USING YOUR MEMBERSHIP ACCOUNT. IF YOU DO NOT UNDERSTAND THESE TERMS YOU MAY CALL 1300-80-800 TO DISCUSS YOUR CONCERNS WITH US BEFORE YOU FIRST USE YOUR MEMBERSHIP ACCOUNT.
WE RECOMMEND YOU KEEP A COPY OF THIS AGREEMENT FOR YOUR RECORDS.

PART ONE: MEMBERSHIP ACCOUNT GENERAL TERMS

About Your Account; Tedboy Bakery Purchases Only

The Tedboy Club Membership Account is issued to you by Tedboy Bakery. The points associated with the Tedboy Club Membership is not insured or guaranteed by any person or entity. The points accumulated in your membership account may not be transferred to another membership account. Your Tedboy Club Membership is valid for use in participating Tedboy Bakery and Express outlets in Malaysia only. We reserve the right not to accept any membership account if we reasonably believe that the use is unauthorised, fraudulent or otherwise unlawful.

Fees and Expiry Date
Tedboy Bakery does not charge any fees for the issuance, activation, use of your membership account. Your membership account has no expiration date.

Receipts and Statements
Members are not sent statements of itemised transactions from a membership account. You can check the balance of your points through our outlets (cashier counter) or your receipts upon accumulating or using points with your membership account. You should keep your receipts to ensure that your account balance is correct.

Redemption
Any amount of points in your membership account is non-refundable and may not be exchanged for cash or credit balance unless required by law or permitted by the terms of this agreement. All reward benefits are valid only within their stipulated periods.

Complaint Handling
We reserve the right to correct the balance of your Points in your membership account if we believe that a clerical, billing or accounting error has occurred. If you have questions regarding your transaction history or any correction, or if you dispute any transaction or correction that has been assessed against your membership account, please contact our Outlets by phone or email to manager@tedboy.com and we will conduct an investigation and communicate the results and correct any error that we verify as soon as we finish the investigation. If no error was found, we will communicate an explanation. We will have no liability for any billing error unless you provide us notice within sixty (60) days of the date of the transaction in question. You should monitor your transactions and account balances closely.

PART TWO: IMPORTANT LEGAL TERMS

Changes to This Agreement
We may amend the terms of this agreement at any time for security, legal, regulatory or valid business reasons. We will post the terms to the modified agreement on our web site at www.tedboy.com. Subject to the remainder of this clause, any change, addition or deletion will become effective at the time we post the revised agreement to our web site or as otherwise stated in our notice to you. Unless we state otherwise, the change, addition or deletion will apply to your future and existing Tedboy Club Membership. The amended terms will apply to you if (a) you do not notify us in writing to the contrary within twenty (20) days of the date of our notice (or such other reasonable period of time as specified in our notice to you), or (b) you use your Points in your membership account after such twenty (20) day notice period. If you do not accept the changes, additions or deletions, you should stop using the Tedboy Club Membership.

Cancellation of This Agreement
We may suspend or terminate this agreement at any time by giving you reasonable prior notice. We need not, however, give you notice where we have serious grounds for considering that immediate termination is required (e.g. if we reasonably suspect fraudulent or unauthorised use of the Tedboy Club Membership). If we terminate this agreement in circumstances where it is determined you are not in breach of this agreement, we will not refund your points in your membership account. In the event that this agreement is terminated, this Part Two shall continue to apply as between us in respect of anything either of us did whilst this agreement was in force.

Governing Law
This agreement is governed by the laws of Malaysia.

Disclaimers and Limits of Liability
Tedboy Bakery does not represent or warrant that your membership account will always be accessible or accepted at participating Tedboy Bakery and Express outlets.
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In the event that Tedboy Bakery is held liable to you under this agreement, you will be entitled to recover from us your actual damages, up to the last balance points held on your membership account in question.

Tedboy Bakery will not be liable to you for:
  • any loss of income, business, goodwill or profits arising out of this agreement;
  • any unauthorised access to or alteration, theft or destruction of your membership account;
  • the consequences of any delay or mistake relating to the use of your membership account
    caused by any circumstances beyond our control;
  • any loss or damage which was not caused by our breach of this agreement or breach of our
    legal duty of care;
  • any loss or damage which was not a reasonably foreseeable result of either our breach of
    this agreement or breach of our legal duty of care. Loss or damage is "reasonably foreseeable" if, at the time we entered into this agreement, such loss was contemplated by you and by us; or
  • any loss or damage suffered by you as a result of you failing to take reasonable precautions against such loss or damage.
    This agreement does not affect your rights under applicable law.
     
    Assignment
    We may transfer all or part of this agreement without such transfer being considered a change to the agreement, by giving notice to you, and you hereby agree and consent to the transfer upon being notified. The company or other entity to whom we transfer this agreement will have the same rights and obligations as we did before the transfer and we will ensure that it agrees in writing to be bound by the terms and conditions of this agreement so that you rights under this agreement are not detrimentally affected and we will then be released from all liability.
    Entire Agreement; Construction
    This agreement is the complete and exclusive statement of agreement between you and Uniqbe Bakery Sdn Bhd and supersedes all prior proposals and all other agreements in respect of the subject matter of this agreement. In case of any conflict between the provisions of the English version of this agreement and those of any other language version, the English version will prevail. If any provision of this agreement is illegal or unenforceable, that provision will be deleted from this agreement, and the remaining terms will not be affected. Headings are for convenience of reference only and will in no way affect interpretation of this agreement.
    Enquiries or Questions
    If you have any questions regarding this Tedboy Club Membership Terms of Use and Agreement, or your membership account, please email our Team at:manager@tedboy.com, or by phone at 1300-80-800, our team will be available Mondays to Friday, 9am to 5pm, except public holidays).
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Tedboy Club Membership Programme
 
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Q: What is Tedboy Club Membership Programme
Tedboy Club is a membership programme that allows membership holder to collect points during
purchase, enjoy instant rebates and members-only promotions and benefits. Besides that, our members will be the first to be updated with new promos, discounts and events of Tedboy Bakery!

Becoming a Member
Q: How do I become a member?
You can apply for membership at our current participating outlets at Tedboy Express, Menara Standard Chartered and Tedboy Bakery at The School Jaya One.
Our staff will ask you to fill in an online registration form (required: Full Name, Email Address, Contact Number and Birth Date).
Membership is valid for a lifetime and there are no renewals or annual fees required.

Q: Who can become a member?
The minimum age is 18 years old. Open to all residents in Malaysia and non-Malaysian.

Benefits
Q: Can I start collection points once I registered for membership?
Yes, you can start earning points immediately at any Tedboy Bakery and Express outlets. Earned points will be added to your account and available to use in your next purchase. Current participating outlets are: Tedboy Express, Menara Standard Chartered and Tedboy Bakery at The School Jaya One. Coming soon to all our outlets!

Q: What are the benefits of being a member?
  • Earn 1 point with every ringgit spent! RM1 spent = 1 point. Points can be used to redeem items or cash rebate. Redeem RM10 with 100points, RM18 with 150points.
  • Birthday slice cake on your birthday month. Redeem only once a year.
  • 20% discount off any hot food from ala carte menu from Monday till Friday, from 3pm till 7pm. Not applicable for bread loaves, whole cakes, buns, pastries and merchandise.
  • Complimentary usage of our outlet space for your private functions and events, with no minimum purchase! Valid only for dine-in with alacarte menu. No outside food/drinks allowed.
  • Free delivery with minimum purchase of RM50 in a single receipt or order, within range of 5km from our participating outlets. Current participating outlets are: Tedboy Express, Menara Standard Chartered and Tedboy Bakery at The School Jaya One. Coming soon to all our outlets!
  • 10% off new products with no minimum purchase
 
Terms and conditions of benefits:
  • Applicable at our participating outlets.Current participating outlets are:Tedboy Express, Menara Standard Chartered and Tedboy Bakery at The School Jaya One.
  • Member identification (phone number) must be presented upon order.
  • Discounts may not be applicable to seasonal and promotional products and may not be used with birthday discount vouchers, special offers, promotions, gift vouchers and refunds, unless otherwise stated. • Discounts are not applicable for purchase of merchandise, jam and consignment products.
  • The birthday month complimentary treat is not redeemable with other Tedboy Bakery discounts, prevailing special offers, promotions, promotional vouchers and/or seasonal items, unless otherwise stated.
  • Member need to provide IC for verification purposes.
  • Points expiry date is 1 year from the date of earned points.
  • Benefits can be revised and amended at any given time, without prior notice.

Q: I forgot my phone number. What should I do?
Fret not, we hope you haven’t forgotten your full name too!

Q: I no longer use the phone number provided for member identification number. What should I do?
Do inform our staff upon order and we may update your phone number for you.

Q: Do I have to provide my birth date?
Yes! Only if you want to enjoy our complimentary slice cake on your birthday month!

Q: Can I redeem the complimentary birthday treat for my friend using my membership?
Strictly no! However, do tell your friend to sign up as our member to enjoy the treat!

Q: Is there an expiry date on my membership?
No.

Q: How do I check my points?
Currently, you can only check your points with our outlets.

Q: Will my points expire?
Points accumulated will expire after 1 year from date of earned points. Upon expiry of validity period, any unused points will be deducted from your account.
Example: Points earned on 1st January 2017 will expire on 31st December 2017.

Q: Can I transfer my Tedboy Club Membership to someone else?
No.

 
Q: Can I transfer the points in my membership account to another membership account?
No.

Q: Can I use my Tedboy Club Membership in other countries, other than Malaysia?
No.

Q: Can I collect points for online purchase?
Unfortunately, not at this moment.

Q: How does Tedboy Bakery manage personal information?
Please read our Privacy Policy for details. 
    

 

 

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